Shipping Protection Terms and Conditions

By purchasing Shipping Protection at checkout, you agree to the following terms:

1. Coverage Scope

Shipping Protection provides coverage for the following issues:

Package Lost in Transit: Carrier tracking does not show delivery within 10 business days of the allotted shipping window based on the shipping service you chose at checkout.

Package Stolen After Delivery: Carrier confirms delivery, but package is missing and there is reasonable evidence of theft.

Package Damaged: Package arrives visibly damaged and the contents are affected.

2. Exclusions

Shipping Protection does not cover:

Delays due to customs or other regulatory issues.

Packages marked as delivered but sent to the wrong address due to customer entry error.

Packages lost or returned to sender due to any customer entry error.

Minor cosmetic box damage when contents are unharmed.

Items returned without prior authorization.

3. Filing a Claim

To file a claim, you must:

Contact us within 4 calendar days of the delivery date or latest expected delivery if delivery did not occur.

Provide supporting documentation: photos of damage, tracking number, and a short description of the issue.

In instances of theft, provide proof that the claim was reported to police or other legal investigative authorities.  Police incident reports are preferred, but other documentation may be accepted at our sole discretion.  

Cooperate in good faith during the investigation.

False claims may result in denial and blacklisting from future coverage.

4. Resolution

At our discretion, we will either:

Replace the item(s), or

Issue a full or partial refund.

We reserve the right to decline coverage if fraud is suspected, required documentation is not provided, or the situation falls outside the scope defined above.

5. General Conditions

This is a self-managed coverage service offered by our store and is not an insurance policy issued by a third party.

Coverage is valid only when Shipping Protection is selected and paid for at checkout.

Coverage only protects from Shipping Issues.  This is not an extended warranty, or any type of protection against loss, damage, or theft outside of the service of shipping and delivering your order.

We reserve the right to update or modify these terms at any time without notice.

 
v.1 08/04/2025